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Customer Success Manager (m/f/d)

Are you a creative, innovative, and inspiring personality with a passion for customer success and expansion? And do you like to drive the success of our customers? Then we would love to meet you!



About us

“Lost sales and overproduced goods are significant pain points in our apparel industry. Our vision is to create a more sustainable business with less unsold and overproduced merchandise.”

Chainbalance is a fast-growing company focused on merchandise management throughout the entire value chain for wholesale and retail brands worldwide. Chainbalance is crucial in making the day-to-day operations of many merchandise teams more efficient and transparent. Our team, consisting of experts in fashion and development, is the key to our growth and success. We value people as our most important asset and work in an informal culture based on trust, support, and openness toward each other.  We strongly believe in our core values: teamwork, innovation, commitment, and authenticity. Innovation is the motor that drives people; therefore, we want to create and maintain an environment that gives everyone space, freedom, and creativity.

These challenges are waiting for you:

As Customer Success Manager, you are responsible for actively driving the success of our customers. You will work closely with the development team to coordinate onboarding and support. You report directly to the COO.  In this role, you will be a fundamental part of our growth strategy, and will be responsible for the following tasks:


  • You are the first point of contact for our customers, identify potentials proactively and drive the customers success

  • Manage a portfolio of 5-10 enterprise customers

  • Build relationships, develop strategic roadmaps and success plans

  • Visit customers on-site or talk through web sessions remotely

  • Customer loyalty and happiness

  • Responsibility for all key activities in the customer lifecycle, such as onboarding, pilot, workshops, rollouts, and review sessions

  • Contact person for key customer issues and proactively avoid them by effectively aligning with internal and external stakeholders

  • Continuously improve our processes and systems for project, service, and requirements management 

  • Expanding the customer community as well as actively driving case studies and references


Your profile

This is an opportunity for anyone with the following qualifications:

  • 2+ years of experience in the fashion/retail industry, e.g., Customer Success, Account Management, Merchandise Planner, Demand Planner or Project Manager

  • Good presentation and communication skills

  • Ability to be attentive to identify customer needs and anticipate them

  • Talent to convey complex information in a simple, concise manner

  • A convincing personality combined with a service mentality and customer orientation

  • Results oriented, with attention to detail

  • Being able to multitask multiple objectives and projects

  • Ability to manage your workload, work efficiently and meet deadlines

  • Excellent in German speaking and writing, plus sufficient English skills

 

 

What’s in it for you? 

You are a key part of our growth strategy. Therefore, you actively contribute to the success of our customers and Chainbalance:

  • You will benefit from the success of the company with a competitive compensation package that includes your gross salary and other attractive employee benefits.

  • The development of our team and each member is an essential part of our success, so we give you your own budget for personal development.

  • Work together with an ambitious and international team aiming to turn the fashion industry upside down.

  • Working for international fashion brands, such as Triumph, adidas, PVH, Betty Barclay or Garcia

  • Work from an inspiring office location in Berlin, hybrid working is possible.

  • Everything you need to work, such as laptop, phone — it is your choice.

 

We are looking forward to meeting you!

A resume and a short letter of application are sufficient for us, everything else we prefer to find out in a personal interview.


Send your application to jobs@chainbalance.com

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CHAINBALANCE B.V.
Graaf Engelbertlaan 75
4837 DS Breda
The Netherlands

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