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Customer Success Manager (m/f/d)

Customer Success Manager (m/f/d)

Are you a creative, innovative, and inspiring personality with a passion for customer success and expansion? And do you like to drive the success of our customers? Then we would love to meet you! About us "Our vision is to solve the mismatch between supply and demand in the apparel industry, to reduce the amount of waste products—better for business and the planet.” Chainbalance is a fast-growing company focused on Smart Merchandise Management throughout the entire value chain for wholesale and retail fashion and apparel brands worldwide. Already today, Chainbalance plays a crucial role in making the day-to-day operations of many merchandise teams more efficient and transparent. Our head office is located in the Bondpark building in Breda, the Netherlands. We will soon open a second office in Berlin, Germany. Our dedicated team, consisting of 25 specialists, is the key to success, and we value people as our most important assets. We work in an informal culture, based on a relationship of trust, support, and openness to one another. We strongly believe in our core values: Progress, Easiness, and Challenging the Status Quo.

These challenges are waiting for you:
As Customer Success Manager, you are responsible for actively driving the success of our customers. You will work closely with the development team to coordinate onboarding and support. You report directly to the COO. In this role, you will be a fundamental part of our growth strategy, and will be responsible for the following tasks: You are the first point of contact for our customers, identify potentials proactively and drive the customers success Manage a portfolio of 5-10 enterprise customers Build relationships, develop strategic roadmaps and success plans Visit customers on-site or talk through web sessions remotely Customer loyalty and upsell Responsibility for all key activities in the customer lifecycle, such as onboarding, pilot, workshops, rollouts, and review sessions Escalation points for key customer issues and proactively avoid them by effectively aligning with internal and external stakeholders Continuously improve our processes and systems for project, service, and requirement management Expanding the customer community as well as actively driving case studies and references Your profile This is an opportunity for anyone with the following qualifications: 1+ years of experience in the fashion/retail industry, e.g., Customer Success, Account Management, Merchandise Planner, Demand Planner or Project Manager Good presentation and communication skills Ability to be attentive to identify customer needs and anticipate them Talent to convey complex information in a simple, concise manner A convincing personality combined with a service mentality and customer orientation Results oriented, with attention to detail Being able to multitask multiple objectives and projects Ability to manage your own workload, work efficiently and meet deadlines Excellent in English speaking and writing, German is a pré What’s in it for you?
You are a key part of our growth strategy. Therefore, you actively contribute to the success of our customers and Chainbalance: You will benefit from the success of the company with a competitive compensation package that includes your gross salary (between € 3.200,- and € 3.900,- per month, on a full-time basis) and other attractive employee benefits The development of our team and each member is an essential part of our success, so we give you your own budget for personal development Work together with an ambitious and international team aiming to turn the fashion industry upside down Working for international fashion brands, such as Triumph, adidas, PVH, Just Brands or Garcia Work from an inspiring office location in Breda (HQ), and soon in Berlin Everything you need to work, such as laptop, phone—it is your choice We are excited to meet you! A resume is sufficient for us, everything else we prefer to find out in a personal interview. Contact us via jobs@chainbalance.com!

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Customer Success Manager (m/f/d)

Customer Success Manager (m/f/d)

Are you a creative, innovative, and inspiring personality with a passion for customer success and expansion? And do you like to drive the success of our customers? Then we would love to meet you! About us "Our vision is to solve the mismatch between supply and demand in the apparel industry, to reduce the amount of waste products—better for business and the planet.” Chainbalance is a fast-growing company focused on Smart Merchandise Management throughout the entire value chain for wholesale and retail fashion and apparel brands worldwide. Already today, Chainbalance plays a crucial role in making the day-to-day operations of many merchandise teams more efficient and transparent. Our head office is located in the Bondpark building in Breda, the Netherlands. We will soon open a second office in Berlin, Germany. Our dedicated team, consisting of 25 specialists, is the key to success, and we value people as our most important assets. We work in an informal culture, based on a relationship of trust, support, and openness to one another. We strongly believe in our core values: Progress, Easiness, and Challenging the Status Quo.

These challenges are waiting for you:
As Customer Success Manager, you are responsible for actively driving the success of our customers. You will work closely with the development team to coordinate onboarding and support. You report directly to the COO. In this role, you will be a fundamental part of our growth strategy, and will be responsible for the following tasks: You are the first point of contact for our customers, identify potentials proactively and drive the customers success Manage a portfolio of 5-10 enterprise customers Build relationships, develop strategic roadmaps and success plans Visit customers on-site or talk through web sessions remotely Customer loyalty and upsell Responsibility for all key activities in the customer lifecycle, such as onboarding, pilot, workshops, rollouts, and review sessions Escalation points for key customer issues and proactively avoid them by effectively aligning with internal and external stakeholders Continuously improve our processes and systems for project, service, and requirement management Expanding the customer community as well as actively driving case studies and references Your profile This is an opportunity for anyone with the following qualifications: 1+ years of experience in the fashion/retail industry, e.g., Customer Success, Account Management, Merchandise Planner, Demand Planner or Project Manager Good presentation and communication skills Ability to be attentive to identify customer needs and anticipate them Talent to convey complex information in a simple, concise manner A convincing personality combined with a service mentality and customer orientation Results oriented, with attention to detail Being able to multitask multiple objectives and projects Ability to manage your own workload, work efficiently and meet deadlines Excellent in English speaking and writing, German is a pré What’s in it for you?
You are a key part of our growth strategy. Therefore, you actively contribute to the success of our customers and Chainbalance: You will benefit from the success of the company with a competitive compensation package that includes your gross salary (between € 3.200,- and € 3.900,- per month, on a full-time basis) and other attractive employee benefits The development of our team and each member is an essential part of our success, so we give you your own budget for personal development Work together with an ambitious and international team aiming to turn the fashion industry upside down Working for international fashion brands, such as Triumph, adidas, PVH, Just Brands or Garcia Work from an inspiring office location in Breda (HQ), and soon in Berlin Everything you need to work, such as laptop, phone—it is your choice We are excited to meet you! A resume is sufficient for us, everything else we prefer to find out in a personal interview. Contact us via jobs@chainbalance.com!

More
Customer Success Manager (m/f/d)

Customer Success Manager (m/f/d)

Are you a creative, innovative, and inspiring personality with a passion for customer success and expansion? And do you like to drive the success of our customers? Then we would love to meet you! About us "Our vision is to solve the mismatch between supply and demand in the apparel industry, to reduce the amount of waste products—better for business and the planet.” Chainbalance is a fast-growing company focused on Smart Merchandise Management throughout the entire value chain for wholesale and retail fashion and apparel brands worldwide. Already today, Chainbalance plays a crucial role in making the day-to-day operations of many merchandise teams more efficient and transparent. Our head office is located in the Bondpark building in Breda, the Netherlands. We will soon open a second office in Berlin, Germany. Our dedicated team, consisting of 25 specialists, is the key to success, and we value people as our most important assets. We work in an informal culture, based on a relationship of trust, support, and openness to one another. We strongly believe in our core values: Progress, Easiness, and Challenging the Status Quo.

These challenges are waiting for you:
As Customer Success Manager, you are responsible for actively driving the success of our customers. You will work closely with the development team to coordinate onboarding and support. You report directly to the COO. In this role, you will be a fundamental part of our growth strategy, and will be responsible for the following tasks: You are the first point of contact for our customers, identify potentials proactively and drive the customers success Manage a portfolio of 5-10 enterprise customers Build relationships, develop strategic roadmaps and success plans Visit customers on-site or talk through web sessions remotely Customer loyalty and upsell Responsibility for all key activities in the customer lifecycle, such as onboarding, pilot, workshops, rollouts, and review sessions Escalation points for key customer issues and proactively avoid them by effectively aligning with internal and external stakeholders Continuously improve our processes and systems for project, service, and requirement management Expanding the customer community as well as actively driving case studies and references Your profile This is an opportunity for anyone with the following qualifications: 1+ years of experience in the fashion/retail industry, e.g., Customer Success, Account Management, Merchandise Planner, Demand Planner or Project Manager Good presentation and communication skills Ability to be attentive to identify customer needs and anticipate them Talent to convey complex information in a simple, concise manner A convincing personality combined with a service mentality and customer orientation Results oriented, with attention to detail Being able to multitask multiple objectives and projects Ability to manage your own workload, work efficiently and meet deadlines Excellent in English speaking and writing, German is a pré What’s in it for you?
You are a key part of our growth strategy. Therefore, you actively contribute to the success of our customers and Chainbalance: You will benefit from the success of the company with a competitive compensation package that includes your gross salary (between € 3.200,- and € 3.900,- per month, on a full-time basis) and other attractive employee benefits The development of our team and each member is an essential part of our success, so we give you your own budget for personal development Work together with an ambitious and international team aiming to turn the fashion industry upside down Working for international fashion brands, such as Triumph, adidas, PVH, Just Brands or Garcia Work from an inspiring office location in Breda (HQ), and soon in Berlin Everything you need to work, such as laptop, phone—it is your choice We are excited to meet you! A resume is sufficient for us, everything else we prefer to find out in a personal interview. Contact us via jobs@chainbalance.com!

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Faces behind Chainbalance – The Brain of the Company: Ben Vermin

Faces behind Chainbalance – The Brain of the Company: Ben Vermin

Combining a fascinating mind and competitive sailing allows you to know the brain of our company, Ben Vermin, a little better. Founder, idea machine, and industry insider, with Ben, Chainbalance has a great CEO whom we value every day. But who is Ben, and what was his motivation for starting Chainbalance? We interviewed him to catch a glimpse behind the scenes. When Ben was a teenager, he was already aware that he wanted to start his own company one day. The dream was to have a logistics company called Chainbalance. Still, after a brief period of working in the field, Ben decided he needed to change his career and started training as a business process consultant. While learning how companies operate and improve their effectiveness, he came to work in the IT sector. It became an essential factor in the process of improvements, and after a few years, he moved to work as an IT Director for a startup in the travel industry. He aimed and tried to transform the tour operator inventory systems back then by implementing intelligent algorithms. But the industry was unprepared for his far too progressive vision, and it didn't prove easy to sell. After his switch to the fashion industry 19 years ago, he was able to peek behind the scenes and learn the secrets behind all the allure. The vast amounts of leftover stock produced each year, pushed out through sales or outlet stores, made Ben aware that a shift was needed. After helping to integrate an intelligent replenishment algorithm into SAP, he realized there was room for improvement through SaaS models. This was the restart of the Chainbalance dream, which shifted from the physical flow of goods to the automated decision-making of putting the right products in the right locations. “The market needs more than just eco-friendly products. Only using sustainable fabrics is not the whole solution: If you produce ten percent in the wrong size distribution and the wrong color, unnecessary waste is still the outcome.” - Ben Vermin The fashion industry, for many people, is defined through the visual presentation of styles. Though if these people realize that consumers buy a product because of its specific attributes and in a particular size, and if that combination is not available, there will be no sale, is open for speculation. “The market needs more than just eco-friendly products. Only using sustainable fabrics is not the whole solution: If you produce ten percent in the wrong size distribution and the wrong colour, unnecessary waste is still the outcome.”, thinks Ben. “While at the same time, a high amount of hidden sales potential will come to the surface through a supply chain that reacts to the store shelf-level consumption versus a forecast-based or stock-driven buying model.” An innovative merchandise management solution called Smart Supply® was born to optimize the process of forecasting and replenishment, operating with an advanced algorithm. Quickly, Ben was able to convince his previous employers, such as adidas and ESPRIT, to implement Smart Supply®. Since then, the algorithms and scale of the solution have evolved alongside the Company. Besides his vision to create a more sustainable and effective fashion and sportswear industry with the Chainbalance team, Ben is a true sportsman. In his spare time he enjoys working out, whether it's CrossFit, going to the gym, biking, or sailing. When he was 16, a friend’s family owned a sailing boat, which they spent many hours sailing along the Belgium coast. They sailed from Finland to the Netherlands during university. Ben often chats about his weekend plans in our weekly stand-up meetings, including riding the waves or recounting races they competed in. Contrary to most people, Ben prefers to sail during the winter. His calendar is less busy than in the summer, allowing him more time to enjoy the saltwater, and the stronger winds increase the fun on his brother’s small racing boat. As a true outdoor enthusiast, Ben strongly believes that there is no such thing as bad weather, only bad clothing. Do you want to find out more? Let’s chat!

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Faces behind Chainbalance – The Brain of the Company: Ben Vermin

Faces behind Chainbalance – The Brain of the Company: Ben Vermin

Combining a fascinating mind and competitive sailing allows you to know the brain of our company, Ben Vermin, a little better. Founder, idea machine, and industry insider, with Ben, Chainbalance has a great CEO whom we value every day. But who is Ben, and what was his motivation for starting Chainbalance? We interviewed him to catch a glimpse behind the scenes. When Ben was a teenager, he was already aware that he wanted to start his own company one day. The dream was to have a logistics company called Chainbalance. Still, after a brief period of working in the field, Ben decided he needed to change his career and started training as a business process consultant. While learning how companies operate and improve their effectiveness, he came to work in the IT sector. It became an essential factor in the process of improvements, and after a few years, he moved to work as an IT Director for a startup in the travel industry. He aimed and tried to transform the tour operator inventory systems back then by implementing intelligent algorithms. But the industry was unprepared for his far too progressive vision, and it didn't prove easy to sell. After his switch to the fashion industry 19 years ago, he was able to peek behind the scenes and learn the secrets behind all the allure. The vast amounts of leftover stock produced each year, pushed out through sales or outlet stores, made Ben aware that a shift was needed. After helping to integrate an intelligent replenishment algorithm into SAP, he realized there was room for improvement through SaaS models. This was the restart of the Chainbalance dream, which shifted from the physical flow of goods to the automated decision-making of putting the right products in the right locations. “The market needs more than just eco-friendly products. Only using sustainable fabrics is not the whole solution: If you produce ten percent in the wrong size distribution and the wrong color, unnecessary waste is still the outcome.” - Ben Vermin The fashion industry, for many people, is defined through the visual presentation of styles. Though if these people realize that consumers buy a product because of its specific attributes and in a particular size, and if that combination is not available, there will be no sale, is open for speculation. “The market needs more than just eco-friendly products. Only using sustainable fabrics is not the whole solution: If you produce ten percent in the wrong size distribution and the wrong colour, unnecessary waste is still the outcome.”, thinks Ben. “While at the same time, a high amount of hidden sales potential will come to the surface through a supply chain that reacts to the store shelf-level consumption versus a forecast-based or stock-driven buying model.” An innovative merchandise management solution called Smart Supply® was born to optimize the process of forecasting and replenishment, operating with an advanced algorithm. Quickly, Ben was able to convince his previous employers, such as adidas and ESPRIT, to implement Smart Supply®. Since then, the algorithms and scale of the solution have evolved alongside the Company. Besides his vision to create a more sustainable and effective fashion and sportswear industry with the Chainbalance team, Ben is a true sportsman. In his spare time he enjoys working out, whether it's CrossFit, going to the gym, biking, or sailing. When he was 16, a friend’s family owned a sailing boat, which they spent many hours sailing along the Belgium coast. They sailed from Finland to the Netherlands during university. Ben often chats about his weekend plans in our weekly stand-up meetings, including riding the waves or recounting races they competed in. Contrary to most people, Ben prefers to sail during the winter. His calendar is less busy than in the summer, allowing him more time to enjoy the saltwater, and the stronger winds increase the fun on his brother’s small racing boat. As a true outdoor enthusiast, Ben strongly believes that there is no such thing as bad weather, only bad clothing. Do you want to find out more? Let’s chat!

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Faces behind Chainbalance – Das Genie hinter Chainbalance: Ben Vermin

Faces behind Chainbalance – Das Genie hinter Chainbalance: Ben Vermin

Man kombiniere einen faszinierenden Geist und eine Leidenschaft für das Segeln, und schon kommt man näher hinter die Kulissen von Ben Vermin. Gründer, Ideenmaschine und Industrie Insider, mit Ben hat Chainbalance einen großartigen CEO, den wir jeden Tag schätzen. Aber wer ist Ben und was gab ihm die Motivation Chainbalance zu gründen? Schon als Teenager war Ben klar, dass er eines Tages sein eigenes Unternehmen gründen wollte. Sein Traum war ein Logistikunternehmen namens Chainbalance. Doch nach kurzer Zeit, beschloss Ben, die Branche zu wechseln und begann eine Ausbildung zum Unternehmensprozessberater. Während er lernte, wie Unternehmen arbeiten und ihre Effizienz verbessern, arbeitete er im IT-Sektor. Dieser wurde zu einem wesentlichen Faktor im Verbesserungsprozess, und nach ein paar Jahren wechselte er als IT-Direktor zu einem Start-up-Unternehmen in der Reisebranche. Damals versuchte er, die Inventarsysteme der Reiseveranstalter durch die Implementierung intelligenter Algorithmen zu verändern. Aber die Branche war auf seine viel zu fortschrittliche Vision nicht vorbereitet. Nach seinem Wechsel in die Modebranche vor 19 Jahren, konnte er einen Blick hinter die Kulissen werfen und die Geheimnisse hinter all dem Glamour aufdecken. Die riesigen Mengen an Restposten, die jedes Jahr produziert und über den Ausverkauf oder die Outlet-Stores vertrieben werden, machten Ben bewusst, dass eine Veränderung erforderlich war. Nachdem er dabei geholfen hatte, einen intelligenten Algorithmus für den Warennachschub in SAP zu integrieren, erkannte er, dass es Raum für Verbesserungen durch SaaS-Modelle gab. Dies war der Neustart des Traums von Chainbalance, der sich vom physischen Warenfluss auf die automatisierte Entscheidungsfindung verlagerte, um die richtigen Produkte an den richtigen Ort zu bringen. „Der Markt benötigt mehr als umweltfreundliche Produkte. Nur nachhaltige Stoffe zu verwenden, ist nicht die ganze Lösung: Wenn man zehn Prozent in der falschen Größenverteilung und in der falschen Farbe produziert, entsteht immer noch unnötigeÜberproduktion.“ - Ben Vermin Die Modeindustrie ist für viele Menschen durch die visuelle Präsentation von Stilen definiert. Ob sich diese Leute jedoch bewusst sind, dass die Verbraucher:innen ein Produkt wegen seiner spezifischen Eigenschaften und in einer bestimmten Größe kaufen – und wenn diese Kombination nicht verfügbar ist, wird es keinen Verkauf geben – darüber lässt sich nur spekulieren. „Der Markt benötigt mehr als umweltfreundliche Produkte. Nur nachhaltige Stoffe zu verwenden, ist nicht die ganze Lösung: Wenn man zehn Prozent in der falschen Größenverteilung und in der falschen Farbe produziert, entsteht immer noch unnötige Überproduktion.“, meint Ben. „Gleichzeitig wird durch eine Lieferkette, die auf den Verbrauch im Ladenregal reagiert, im Gegensatz zu einem prognose- oder lagergesteuerten Einkaufsmodell, ein großes verstecktes Umsatzpotenzial an die Oberfläche kommen.“ Eine innovative Smart Merchandise Management Lösung namens Smart Supply® wurde geboren, um den Prozess der Vorhersage und des Nachschubs zu optimieren, der mit einem fortschrittlichen Algorithmus arbeitet. Schnell gelang es Ben, seine früheren Arbeitgeber wie adidas und ESPRIT davon zu überzeugen, Smart Supply® einzuführen. Seitdem haben sich die Algorithmen und der Umfang der Lösung mit dem Unternehmen weiterentwickelt. Neben seiner Vision, gemeinsam mit dem Chainbalance-Team eine nachhaltigere und effektivere Mode- und Sportbekleidungsindustrie zu schaffen, ist Ben ein echter Sportler, der in seiner Freizeit gerne zum CrossFit oder ins Fitnessstudio geht, Fahrrad fährt oder segelt. Als er 16 war, besaß die Familie eines Freundes ein Segelboot, mit dem sie viele Stunden an der belgischen Küste entlang segelten. Während des Studiums legten sie den Seeweg von Finnland bis in die Niederlande zurück, was Ben zu seinem Traum von einem eigenen Boot inspirierte. Bei unseren wöchentlichen Stand-up-Treffen plaudert Ben oft über seine Wochenendpläne, wie das Reiten auf den Wellen oder erzählt von Rennen, an denen sie teilgenommen haben. Im Gegensatz zu den meisten Menschen zieht Ben es vor, im Winter zu segeln. Sein Terminkalender ist weniger voll als im Sommer, sodass er mehr Zeit hat, das Salzwasser zu genießen, und die stärkeren Winde erhöhen den Spaß auf dem kleinen Rennboot seines Bruders. Als echter Outdoor-Fan glaubt Ben fest daran, dass es kein schlechtes Wetter gibt, sondern nur schlechte Kleidung. Hast du Interesse, mehr zu erfahren? Let’s chat!

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Faces behind Chainbalance – Who is Nuno Goncalves?

Faces behind Chainbalance – Who is Nuno Goncalves?

From Cook to Store Manager to Junior Business Development Manager. Nuno acquired an impressive career path over the years. Born in Portugal, he completed his apprenticeship as a cook and worked in a well-known hotel for one year. The importance of being organized and prepared, the so-called Mise en Place, is something he learned and lived from scratch during his time working in gastronomy. After four years, Nuno wanted to move on, one particularly important thing on his mind – working with people and in fashion. “If you have the right product at the right place at the right time, you do not have to lower the price to sell out your overstock. The product will sell itself.” - Nuno Goncalves After 1 ½ years at Belstaff as a Store Assistant, he applied to Philipp Plein and moved to Berlin. Settled in Germany’s capital, he worked as a Shop Assistant there for two years and was promoted to Assistant Store Manager. Intending to be fully responsible for the success of his team and the store, Nuno changed to Store Manager at Happy Socks and worked there for over two years. Ending his career in retail at the now-trending Italian brand Diesel. With his profound knowledge of the fashion industry and his experience, he is a valued addition to the Chainbalance team. When Nuno first saw our Smart Merchandise Management Solution, he was more than impressed. The born salesman needs to sell something he believes in. Smart Supply® is a solution for the industry he sees as an innovative addition for every brand, store, and retailer. After going through the lengthy process of reordering stock or adjusting the assortment manually for many years, Nuno knows how useful Smart Merchandise Management is for the fashion world. “If you have the right product at the right place at the right time, you do not have to lower the price to sell out your overstock. The product will sell itself.”, said Nuno, reminiscing about his old days in retail. He saw the potential in Smart Supply® to save time and ease processes such as replenishment or substituting products to be closer to demand. Moreover, helping to create a more innovative and faster industry, solving problems most brands, stores, and retailers have. With his open and cheerful personality, he enriches our days at the office. He often tells stories about his time in luxury or his home, Portugal. Nuno was born in Lisbon and came to Germany when he was seven. He admires the openness and heartiness the Portuguese display and of course misses the sun, the beach, the sea, and the salt in the air. After spending all his summers in his home country during his childhood visiting family or camping in Porto Côvo, he is the right person to ask for travel tips. Porto Côvo, Nuno’s secret travel tip, a village sprinkled with white and blue houses, allows you to travel in time and catch a glimpse of the traditional Portuguese lifestyle, away from big cities like Berlin or Lisbon. Interested in getting to know Nuno and Chainbalance better? Let’s chat!

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Faces behind Chainbalance – Wer ist Nuno Goncalves?

Faces behind Chainbalance – Wer ist Nuno Goncalves?

Vom Koch zum Store Manager zum Junior Business Development Manager. Nuno hat definitiv einen beeindruckenden Weg hinter sich. Der gebürtige Portugiese absolvierte zuerst eine Ausbildung zum Koch und arbeitete zunächst ein Jahr in einem bekannten Hotel. Wie wichtig es ist, organisiert und vorbereitet zu sein, das sogenannte Mise en Place, hat er während seiner Zeit in der Gastronomie von Grund auf gelernt und gelebt. Nach vier Jahren beschloss Nuno weiterziehen, wobei ihm eines besonders wichtig war – die Arbeit mit Menschen und Mode. “Wenn man das richtige Produkt zur richtigen Zeit am richtigen Ort hat, muss man den Preis nicht senken, um den Überbestand zu verkaufen. Das Produkt verkauft sich von selbst.” - Nuno Goncalves Nach 1 ½ Jahren bei Belstaff als Store Assistant, bewarb er sich bei Philipp Plein und zog nach Berlin. In der deutschen Hauptstadt angekommen, arbeitete er zwei Jahre lang als Shop Assistant bei dem deutschen Luxuslabel und wurde zum Assistant Store Manager befördert. Mit dem Ziel vor Augen, die volle Verantwortung für den Erfolg seines Teams und des Geschäfts zu haben, wechselte Nuno zum Store Manager bei Happy Socks und arbeitete dort über zwei Jahre lang. Seine Karriere im Einzelhandel beendete er bei der von den Toten auferstandenen Marke Diesel. Mit seinem fundierten Wissen über die Modebranche, seiner Erfahrung und seinen Fähigkeiten, ist er eine wertvolle Ergänzung für das Chainbalance Team. Als Nuno unsere Smart Merchandise Management Solution zum ersten Mal sah, war er mehr als beeindruckt. Der geborene Geschäftsmann muss an das Produkt glauben, das er verkauft. Smart Supply® ist eine Lösung, welche er als innovative Ergänzung für jede Marke, jedes Geschäft und jeden Einzelhändler in der Bekleidungsindustrie sieht. Nachdem er jahrelang den langwierigen Prozess der Nachbestellung von Waren oder der Anpassung des Sortiments manuell erledigt hat, weiß Nuno, wie nützlich Smart Merchandise Management für die Modewelt ist. „Wenn man das richtige Produkt zur richtigen Zeit am richtigen Ort hat, muss man den Preis nicht senken, um den Überbestand zu verkaufen. Das Produkt verkauft sich von selbst“, sagte Nuno und erinnerte sich an seine alten Tage im Einzelhandel zurück. Er sah in Smart Supply® das Potenzial, Zeit zu sparen und Prozesse zu vereinfachen, wie den Nachschub oder die Substitution von Produkten, um näher am Bedarf zu sein. Ferner trägt Smart Supply® dazu bei, eine innovativere und schnellere Industrie zu schaffen und die Probleme zu lösen, welche die meisten Marken, Geschäfte und Einzelhändler haben. Mit seiner offenen und fröhlichen Art bereichert er unsere Arbeitstage im Büro und plaudert häufig aus dem Nähkästchen über seine Zeit im Luxussegment oder seine Heimat Portugal. Nuno wurde in Lissabon geboren und kam mit sieben nach Deutschland. Er liebt die Offenheit und Herzlichkeit der Portugiesen und vermisst natürlich auch die Sonne, den Strand, das Meer und die Meeresbrise. Nachdem er als Kind alle Sommer in seiner Heimat verbracht hat, um Familie zu besuchen oder in Porto Covo zu campen, ist er der richtige Ansprechpartner für Reisetipps. Porto Covo, Nunos Geheimtipp für jede Portugal Reise, ist ein Dorf mit weißen und blauen Häusern, schickt dich zurück in der Zeit und ermöglicht dir einen Einblick in den traditionellen portugiesischen Lebensstil, fernab von Großstädten wie Berlin oder Lissabon. Hast du Interesse, Nuno und Chainbalance besser kennenzulernen? Kontaktiere uns hier!

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Faces behind Chainbalance – Who is Nuno Goncalves?

Faces behind Chainbalance – Who is Nuno Goncalves?

From Cook to Store Manager to Junior Business Development Manager. Nuno acquired an impressive career path over the years. Born in Portugal, he completed his apprenticeship as a cook and worked in a well-known hotel for one year. The importance of being organized and prepared, the so-called Mise en Place, is something he learned and lived from scratch during his time working in gastronomy. After four years, Nuno wanted to move on, one particularly important thing on his mind – working with people and in fashion. “If you have the right product at the right place at the right time, you do not have to lower the price to sell out your overstock. The product will sell itself.” - Nuno Goncalves After 1 ½ years at Belstaff as a Store Assistant, he applied to Philipp Plein and moved to Berlin. Settled in Germany’s capital, he worked as a Shop Assistant there for two years and was promoted to Assistant Store Manager. Intending to be fully responsible for the success of his team and the store, Nuno changed to Store Manager at Happy Socks and worked there for over two years. Ending his career in retail at the now-trending Italian brand Diesel. With his profound knowledge of the fashion industry and his experience, he is a valued addition to the Chainbalance team. When Nuno first saw our Smart Merchandise Management Solution, he was more than impressed. The born salesman needs to sell something he believes in. Smart Supply® is a solution for the industry he sees as an innovative addition for every brand, store, and retailer. After going through the lengthy process of reordering stock or adjusting the assortment manually for many years, Nuno knows how useful Smart Merchandise Management is for the fashion world. “If you have the right product at the right place at the right time, you do not have to lower the price to sell out your overstock. The product will sell itself.”, said Nuno, reminiscing about his old days in retail. He saw the potential in Smart Supply® to save time and ease processes such as replenishment or substituting products to be closer to demand. Moreover, helping to create a more innovative and faster industry, solving problems most brands, stores, and retailers have. With his open and cheerful personality, he enriches our days at the office. He often tells stories about his time in luxury or his home, Portugal. Nuno was born in Lisbon and came to Germany when he was seven. He admires the openness and heartiness the Portuguese display and of course misses the sun, the beach, the sea, and the salt in the air. After spending all his summers in his home country during his childhood visiting family or camping in Porto Côvo, he is the right person to ask for travel tips. Porto Côvo, Nuno’s secret travel tip, a village sprinkled with white and blue houses, allows you to travel in time and catch a glimpse of the traditional Portuguese lifestyle, away from big cities like Berlin or Lisbon. Interested in getting to know Nuno and Chainbalance better? Let’s chat!

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New Experts on Board - Meet Erik de Wit

New Experts on Board - Meet Erik de Wit

Have you ever heard of Padel and why exactly forecasting and replenishment are so much more important in the fashion industry? We are welcoming Chainbalance's new COO Erik de Wit, who answers all of our questions in our blog. Have you ever heard about Padel? Neither did we, before Erik joined the Chainbalance team, even though it is one of the fastest growing sports worldwide. Erik adopted early with his surprisingly long playing time of over two years. But not only is Erik experienced in Padel, with nearly 20 years of experience in Supply Chain Management for Supermarkets, he really is an expert when it comes to managing the forecasting and replenishment of inventory. Reminiscing his experience in the food industry, Erik reveals that the most important KPI to forecast SKUs in supermarkets is the ISA – In-Store-Availability. Retailers try to achieve the highest possible availability on all surfaces, sometimes over 99%. “Forecasting and merchandise management are the beginning and end of the entire value chain, the goal is customer centricity and to offer the right product at the right time.” - Erik de Wit Even though food is a basic need, the consumer demand is specific, let's face it, everyone has their favourite brand of tomato soup. So, it's not a surprise retailers worry about lost sales. The selection is gigantic, more than 60 different packaging units and many brands offer the same product, but one consumer probably prefers Unox Tomato soup over Honig or private labels. To ensure the highest customer satisfaction, forecasting and replenishment are essential. Similar conditions apply to the fashion industry, Erik thinks. Though in fashion the risk of lost sales is much higher. Fashion is much more personalized, and one product can't be replaced as easily as tomato soup. If the one specific fit, cut, material, colour, or size is not available, the customer won't just substitute one desired product for another. Even though the fashion industry has not yet fully embraced the power of replenishment, forecasting and the use of smart solutions, it is much more important in this industry to achieve customer satisfaction and prevent lost sales. After all, this is the reason for Erik's change from supermarket giant “Jumbo” to Chainbalance – accentuating the power of forecasting and merchandise management as COO at Chainbalance. “Forecasting and merchandise management are the beginning and end of the entire value chain, the goal is customer centricity and to offer the right product at the right time.”, adds Erik. He enjoys his work the most because forecasting and replenishment spread throughout the whole supply chain, constantly striving to achieve the main goal: happy consumers. Want to find out more about Erik and Chainbalane? Let's talk!

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Always one step ahead - Version 2.5

Always one step ahead - Version 2.5

If the consumer is dynamic, the fashion business needs to tailor itself according to customer demand. Chainbalance is already performing with the expertise insights of our veteran customers in mind. We can continuously develop our solution adjusted to our clients’ needs. This is the reason why Version 2.5 of Smart Supply® is where it is today. Through actively listening and responding to our customers' needs, we were able to implement many new features. “We strongly believe in innovation, commitment, and authenticity. That is our company DNA and that is what you can expect in the services we provide to our customers.” — Ben Vermin Often, it is hard to stay on top of things, especially in an as fast-moving industry as the fashion world. Missing the performance of that one small store x in y for example can happen quicker than we would like. Chainbalance can help you to never miss the performance of your stores or retailers, again. Do you want to know where your bestsellers are missing with just one click? With the new in-depth Store insights report, this is possible with just one click. Our patrons are now able to check the overall performance of specific stores with accurate real-time data. Furthermore, the new assortment comparison tool offers deep insights for the specific performance of collections and products in one store, either through contribution to total sales, or compared to your overall revenue. Using this new feature enables you to get a taste of the future assortment for that specific store at that particular time. Gain insights towards a more lucrative merchandise management and set the groundwork for our future demand forecasting. But what distinguishes Chainbalance from other merchandise management solutions? Another exciting new feature allowed Chainbalance to leap from being a reactive replenishment software to a proactive smart merchandise management solution, proven by our 13 years of success. With the new replenishment behaviour based on turnover rates, the users can configure the replenishment for an option in a specific store. If the turnover rate there drops below the configured threshold, Smart Supply® can react in a matter of seconds. Avoid lost sales in all your stores with the newly implemented replenishment behaviour tool. But that’s not all! Here are some more new features of Version 2.5: · New replenishment statuses · Ability to mass change, often used store settings in store management page · Stock take date history added to store setup page · DC availability column added to the main initial allocation page · New sections in store set up page Say goodbye to debilitating excel sessions, multitasking multiple systems and micromanaging at once. Source all the important information, deep insights and concrete decisions you need through Chainbalance's Smart Merchandise Management tool and make the consumer the heartbeat of your value chain. Curios? Schedule a free demo today!

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New Experts on Board - Meet Erik de Wit

New Experts on Board - Meet Erik de Wit

Have you ever heard about Padel? Neither did we, before Erik joined the Chainbalance team, even though it is one of the fastest growing sports worldwide. Erik adopted early with his surprisingly long playing time of over two years. But not only is Erik experienced in Padel, with nearly 20 years of experience in Supply Chain Management for Supermarkets, he really is an expert when it comes to managing the forecasting and replenishment of inventory. Reminiscing his experience in the food industry, Erik reveals that the most important KPI to forecast SKUs in supermarkets is the ISA – In-Store-Availability. Retailers try to achieve the highest possible availability on all surfaces, sometimes over 99%. “Forecasting and merchandise management are the beginning and end of the entire value chain, the goal is customer centricity and to offer the right product at the right time.” - Erik de Wit Even though food is a basic need, the consumer demand is specific, let's face it, everyone has their favourite brand of tomato soup. So, it's not a surprise retailers worry about lost sales. The selection is gigantic, more than 60 different packaging units and many brands offer the same product, but one consumer probably prefers Unox Tomato soup over Honig or private labels. To ensure the highest customer satisfaction, forecasting and replenishment are essential. Similar conditions apply to the fashion industry, Erik thinks. Though in fashion the risk of lost sales is much higher. Fashion is much more personalized, and one product can't be replaced as easily as tomato soup. If the one specific fit, cut, material, colour, or size is not available, the customer won't just substitute one desired product for another. Even though the fashion industry has not yet fully embraced the power of replenishment, forecasting and the use of smart solutions, it is much more important in this industry to achieve customer satisfaction and prevent lost sales. After all, this is the reason for Erik's change from supermarket giant “Jumbo” to Chainbalance – accentuating the power of forecasting and merchandise management as COO at Chainbalance. “Forecasting and merchandise management are the beginning and end of the entire value chain, the goal is customer centricity and to offer the right product at the right time.”, adds Erik. He enjoys his work the most because forecasting and replenishment spread throughout the whole supply chain, constantly striving to achieve the main goal: happy consumers. Want to find out more about Erik and Chainbalane? Let's talk!

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